Shipping policy
1. Overview
This Shipping Policy outlines how orders are processed, shipped, and delivered by RPGTea.
By placing an order, you agree to the terms outlined in this policy.
2. Processing Times
Orders are processed and prepared for shipment within 1–2 business days (Monday through Friday, excluding holidays).
Processing times may be extended during high-volume periods, product launches, or unforeseen circumstances.
3. Shipping Methods and Rates
Shipping rates are calculated at checkout based on the customer's delivery location, selected shipping method, and applicable shipping rates.
RPGTea primarily ships using Canada Post or UPS.
We reserve the right to adjust shipping carriers without prior notice to ensure efficient and cost-effective delivery.
3.1 Standard Free Shipping
Customers are eligible for complimentary standard shipping on qualifying retail orders with a merchandise subtotal of $65.00 CAD or more, calculated after all applicable discounts and before taxes and shipping charges.
Orders that do not meet the applicable free shipping threshold will be subject to shipping charges calculated at checkout.
3.2 Guild Membership Free Shipping Benefits
Active RPGTea Guild Members who have achieved Level 4 — Hearth Mage status by accumulating a minimum of 7,000 XP are eligible for a reduced free shipping threshold of $55.00 CAD.
This benefit applies to qualifying retail orders with a merchandise subtotal of $55.00 CAD or more, calculated after all applicable discounts and before taxes and shipping charges.
To qualify, customers must maintain an active Guild Membership, retain the required Hearth Mage ranking or higher, and meet all applicable eligibility requirements at the time of purchase.
If a customer's Guild Membership is cancelled, expires, or otherwise becomes inactive, the reduced shipping threshold will no longer apply. The customer may continue to qualify for standard free shipping on eligible orders of $65.00 CAD or more.
3.3 Additional Free Shipping Offers and Restrictions
Free shipping may also be offered through eligible Tavern XP redemptions, promotional discounts, or other offers authorized by RPGTea.
Unless expressly stated otherwise, free shipping offers apply only to eligible retail orders shipped within Canada and cannot be exchanged for cash, credit, or reimbursement of previously paid shipping charges.
Certain remote destinations, oversized shipments, or orders with unusually high shipping costs may be excluded from free shipping offers where disclosed at checkout or in the applicable promotional terms.
RPGTea reserves the right to modify free shipping thresholds, eligibility requirements, shipping methods, and promotional offers, subject to applicable law. Any changes will not affect orders already accepted under previously applicable shipping terms.
4. Local Pickup (Winnipeg, Manitoba)
RPGTea offers complimentary local pickup for eligible orders within Winnipeg, Manitoba. Local pickup is available by appointment only and is subject to availability.
4.1 Order Processing and Pickup Notification
Customers who select the Winnipeg Local Pickup option at checkout will receive an email notification once their order has been processed, fulfilled, and is ready for collection.
Customers must reply to the pickup notification email to request an available pickup date and time.
RPGTea will coordinate and confirm a pickup appointment and provide the exact pickup location and any applicable collection instructions.
Pickup locations may vary and will only be disclosed following confirmation of a scheduled appointment.
Customers must not arrive at a pickup location without a confirmed appointment. Unscheduled arrivals may be refused.
4.2 Pickup Timeframe
Customers are required to collect their orders within fourteen (14) calendar days of receiving their initial Ready for Pickup notification.
Customers who are unable to collect their orders within this timeframe must contact RPGTea before the fourteen (14) day period expires to request an extension.
RPGTea will make reasonable efforts to accommodate extension requests; however, extensions are subject to availability and are not guaranteed.
4.3 Uncollected Orders
If an order has not been collected within fourteen (14) calendar days of the initial Ready for Pickup notification, and no extension has been approved, RPGTea reserves the right to contact the customer with a final pickup reminder.
Customers will be provided an additional seven (7) calendar days from the date of the final reminder to arrange collection or request an alternative fulfillment method.
If the customer does not respond or make arrangements within this additional period, RPGTea reserves the right to cancel the uncollected order and return the products to available inventory.
Where an order is cancelled due to non-collection, RPGTea will issue a refund to the original payment method, with a subject to any deductions expressly permitted by applicable law and disclosed before purchase.
Alternatively, customers may request that their order be shipped to an eligible Canadian address, subject to payment of applicable shipping charges.
4.4 Customer Responsibilities
Customers are responsible for monitoring the email address provided at checkout, responding to pickup notifications, and attending their confirmed pickup appointments.
Customers who are unable to attend a scheduled pickup appointment must notify RPGTea as soon as reasonably possible to arrange an alternative time.
Repeated missed appointments or failure to communicate may result in restrictions on future local pickup eligibility.
4.5 Pickup Verification
RPGTea reserves the right to request the customer's order confirmation, order number, or other reasonable verification before releasing an order.
Orders may be collected by an authorized representative, provided RPGTea has received prior notification and appropriate order verification.
Once an order has been collected and released to the customer or their authorized representative, the order will be considered fulfilled and delivered.
4.6 Changes to Local Pickup Availability
RPGTea reserves the right to modify, suspend, or discontinue local pickup services, including available pickup locations, dates, and times.
Any changes affecting existing orders will be communicated to the affected customers, and reasonable alternative fulfillment arrangements will be offered where necessary.
5. Delivery Estimates
Delivery times are estimates only and are not guaranteed.
Once an order has been shipped, delivery timelines are determined by the shipping carrier.
Customers will receive a shipping confirmation and tracking information once their order has been fulfilled.
6. Shipment Confirmation and Tracking
Orders are considered shipped once they have been fulfilled and a shipping label has been created.
Tracking information will be provided at the time of shipment confirmation.
It is the customer’s responsibility to monitor tracking updates and ensure timely receipt of the package.
7. Shipping Delays
RPGTea is not responsible for shipping delays once an order has been transferred to the carrier.
Delays may occur due to weather conditions, carrier disruptions, high shipping volumes, or other factors beyond our control.
8. Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, RPGTea is not responsible for lost or stolen packages.
Customers are encouraged to contact the carrier directly to resolve delivery issues.
We may assist on a case-by-case basis at our discretion, but such assistance is not guaranteed.
9. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
RPGTea is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If an order is returned due to incorrect address information, additional shipping fees will be required to resend the order.
10. Split Shipments
RPGTea reserves the right to split orders into multiple shipments when necessary.
This may occur due to inventory availability, packaging requirements, or operational considerations.
Customers will be notified if their order is split into multiple shipments.
11. Shipping Restrictions
At this time, RPGTea ships within Canada only.
We reserve the right to limit or refuse shipping to certain regions at our discretion.
12. Product Care and Responsibility
Tea products should be stored in a cool, dry place away from direct sunlight.
RPGTea is not responsible for product degradation resulting from improper storage after delivery.
13. Delays or Issues with Orders
In the event of inventory issues, fulfillment delays, or other unforeseen circumstances, RPGTea reserves the right to delay shipment.
Customers will be notified when possible, regarding any significant delays.
14. Right to Modify Shipping Policy
RPGTea reserves the right to update or modify this Shipping Policy at any time without prior notice.